Warranty and Servicing
Contact Us to get a quote our XSensor® calibration service
Calibration Chambers/Recalibration Service
- Calibration Chamber (PX100:18.18.01 to PX100:40.64.02)
for Seat Sensors - includes automated pump and delivery - Calibration Chamber PX100:26.64.02, PX100:48.144.02, & PX100:64.160.02)
for Body Sensors - includes automated pump and delivery - Recalibration
(Please note, this service does not include shipping costs) - Additional Calibration ranges
(sensors requiring more than one range which may be of the following: 5-50mmHg, 10-100mmHg or 10-200mmHg
Software Licenses
- X3 Software License for Additional Users (Up to 5 Users)
Price shown is for each additional user. Available to those who already own X3 Medical Software V5.0 or later or will be including the additional users on a purchase of a system. - X3 Software License for Additional Users (6 to 10 Users)
Price shown is for each additional user. Available to those who already own X3 Medical Software V5.0 or later or will be including the additional users on a purchase of a system. - X3 Software License for Additional Users (11+ Users)
Price shown is for each additional user. Available to those who already own X3 Medical Software V5.0 or later or will be including the additional users on a purchase of a system.
1 Year Warranty/Software License Extension
(Note: X3 systems come with a 1 yr. warranty for electronics & sensors, X3 software comes with 3 month free upgrades & 9 months discounted software upgrade)
- 1 Seat Sensor system with X3 Platform
- 1 year extension (Includes: Sensor - an additional year warranty, electronics - an additional year warranty, Software (Medical )
- additional 3 months for free software upgrades for a total of six months and an additional 9 months discounted upgrade price for a total of 18 months) - 1 Seat Sensor system with X3 DISPLAY or X3 MOBILE
- 1 year extension (Includes: Sensor - an additional year warranty, electronics - an additional year warranty, Software (Medical or or DISPLAY)
- additional 3 months for free software upgrades for a total of six months and an additional 9 months discounted upgrade price for a total of 18 months) - 2 Seat Sensor system with X3 Platform OR 1 full Body Sensor system with X3 Platform
- 1 year extension (Includes: Sensors - an additional year warranty, electronics - an additional year warranty, Software (Medical)
- additional 3 months for free software upgrades for a total of six months and an additional 9 months discounted upgrade price for a total of 18 months) - 2 Seat Sensor system with X3 DISPLAY or X3 MOBILE OR 1 full Body Sensor system with X3 DISPLAY or X3 MOBILE
- 1 year extension (Includes: Sensors - an additional year warranty, electronics - an additional year warranty, Software (Medical or DISPLAY)
- additional 3 months for free software upgrades for a total of six months and an additional 9 months discounted upgrade price for a total of 18 months)
Limited Warranty
XSENSOR® Technology Corporation of Canada warrants ONLY TO THE ORIGINAL PURCHASER AT RETAIL this X3 product and all X3 parts thereof, except as set forth in this document from the date of original retail purchase for the period as shown below ("The Warranty Period").
| Product | The Warranty Period | The Warranty Period |
|---|---|---|
| X3 Electrical Components | Parts 1 yr. | Labour 1 yr. |
| X3 Sensor Pads | Parts 1 yr. | Labour 1 yr. |
WHAT WE WILL DO
Within a reasonable amount of time after you return the XSENSOR® product to us, at your expense, we will repair any defect in material and workmanship and ship it back to you, all free of charge. Parts used for replacement are subject to this warranty only for the remainder of the original Warranty Period.
WHAT WE WILL NOT DO
We will not repair XSENSOR® products free of charge if they have been subject to abuse, accident, alteration, modification, tampering, negligence, misuse, lack of reasonable care or maintenance; or if repaired or serviced by anyone other than an authorized service representative of XSENSOR® to render such service; or if the model or serial number has been altered, tampered with, defaced or removed; or damage to the product that occurs in shipment. To the extent the law permits, XSENSOR® disclaims any responsibility for loss of time or use of its product, transportation costs, or any other indirect, consequential or incidental damage or inconvenience.
WHAT THE CUSTOMER MUST DO
You must send the XSENSOR product to us packaged carefully with a copy of the sales receipt plus a letter of explanation of the problem and you must pay all delivery costs. It must be sent to Sumed International (UK) Limited
ANY OTHER QUESTIONS OR CONCERNS
Please call us (Contacts Page)
EXCLUSION OF ALL OTHER EXPRESS WARRANTIES
This warranty constitutes the entire express warranty given by XSENSOR for XSENSOR products and no dealer or service centre personnel or his, or their agent or employee is, or are authorized to extend or enlarge this warranty on behalf of XSENSOR Technology Corporation. This warranty shall be interpreted pursuant to the laws of the Province of Alberta, Canada.
